Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our site, register an account, play games, or interact with our services. We aim to be clear about your rights and how we handle your data in line with applicable data‑protection standards, including GDPR principles where relevant.

1. Legal Status

We operate under an e‑gaming licence issued by an applicable gaming authority. We comply with the requirements associated with that licence and with general data‑protection obligations that apply to our services.

We act as the data controller for personal data collected through our website and services. If you have questions about how we handle your personal data, you can contact us at [email protected].

2. Registration and Login Process

2.1 What we collect at registration

• Contact details: your email address and telephone number.
• Identity basics: full name and date of birth to confirm age eligibility.
• Account details: chosen username, password and preferred account currency.
• Location information: country of residence and billing address when required.

2.2 Why we collect this data

We process this information to create and maintain your account, to verify your identity, to comply with legal and regulatory obligations, and to provide the services you request.

2.3 KYC and identity verification

We may request identity and address documents and other information to verify your identity or when required by law. This helps us prevent fraud, ensure compliance with applicable rules and protect other users. Verification documents are processed securely and retained only as necessary.

2.4 Account activation and rules

Accounts are normally activated after you confirm your email address. We only permit one account per person. You must be of legal gambling age in your jurisdiction to register, and we do not permit accounts from restricted jurisdictions identified in our Terms & Conditions.

3. Games and Software Providers

To provide gameplay and related services we share a limited set of personal data with third‑party game providers and technology partners. This sharing is necessary for:

• enabling game sessions and preserving game state;
• verifying fairness and technical integrity of games; and
• fulfilling contractual obligations related to game delivery.

Game providers have their own privacy practices. We require partners to process your data securely and only for permitted purposes.

4. Bonuses and Promotions

We process your account and play history to determine eligibility for welcome offers, recurring promotions and loyalty rewards. We may use your contact details to notify you about promotional offers if you have consented to receive marketing communications or if such communications are necessary for the performance of our services.

You can opt out of direct marketing at any time by changing your account settings or contacting [email protected].

5. VIP and Loyalty Program

Participation in loyalty tiers or VIP programmes requires processing of your activity and wager‑related data to calculate points and tier status. We may profile activity to provide personalised offers and to administer benefits. You can request information about how profiling affects you, and you have certain rights to object under applicable law.

6. Payment and Financial Information

We collect and process data necessary to manage your account and meet contractual and legal obligations. This may include billing or other payment‑related details processed to the extent required for account administration, compliance checks and dispute resolution. We do not retain such data longer than necessary and protect it with appropriate security measures.

7. Key Terms and Account Rules

We use personal data to enforce our Terms & Conditions. This includes:

• monitoring for account restrictions and suspicious activity;
• carrying out checks required by law or licence conditions; and
• handling disputes, complaints and investigations.

If we suspect prohibited activity or a breach of our rules, we may suspend or restrict account access while we investigate, and we will process the minimum personal data necessary in those cases.

8. Mobile and Technical Features

When you use our mobile site or app‑like experience we collect device and technical data such as device type, operating system, browser version, IP address, and other identifiers necessary to deliver a good user experience and keep the service secure. We use cookies and similar technologies for functionality, analytics and personalization. You can manage cookie preferences in your browser or via our cookie controls where provided.

Any biometric sign‑on you enable is handled by your device and operating system; we do not receive or store biometric data from your device for authentication.

9. Security and Fair Play

We protect personal data using administrative, technical and physical safeguards appropriate to the sensitivity of the information. Measures include encryption in transit, access controls, network protections and staff training.

We monitor systems to support fair play and to detect abuse. In the event of a data breach affecting your personal data, we will follow applicable notification requirements and take steps to mitigate harm.

10. Responsible Gambling Features

We collect and analyse account and play data to provide responsible‑gambling tools, such as deposit and play limits, time‑outs and self‑exclusion. We may also use activity patterns to identify potential problem gambling and to offer support. If you request self‑exclusion, we will restrict access and process only the data necessary to enforce that choice.

We provide information about support organisations and may, with your consent or where permitted by law, share limited personal data to assist you in obtaining help.

11. Cross‑Border Processing and Data Transfers

Our services involve partners and service providers located in multiple countries. When your personal data is transferred outside your country or outside the European Economic Area, we take appropriate steps to protect it, such as using standard contractual clauses, binding corporate rules or other safeguards permitted by law.

International operations mean that different legal regimes may apply; where GDPR applies, we rely on lawful bases such as contract performance, compliance with legal obligations, consent and legitimate interests to process data.

12. Your Rights, Retention and Contact Details

12.1 Your rights

Subject to applicable law, you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data (in certain circumstances);
• request restriction of processing;
• receive a copy of your personal data or request data portability where applicable;
• object to certain processing operations, including profiling for marketing; and
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected]. We will verify your identity before responding and will respond within the timeframes required by applicable law.

12.2 Data retention

We retain personal data for as long as necessary to provide our services, to comply with legal and regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods vary by purpose but follow a principle of keeping data only while needed.

12.3 Complaints

If you have a concern about our processing of your personal data, please contact us at [email protected]. If you remain unsatisfied, you have the right to lodge a complaint with a relevant data‑protection authority in your jurisdiction.

12.4 Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will provide notice of significant changes by posting the updated policy on our site and, where appropriate, notifying you directly.

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us at [email protected].